Important notice re: telephone or e-mail scam
There currently is a random, old-fashioned telephone scam being conducted in Canada to obtain credit card numbers and other personal information from the general public.
The most common approach is for an individual to receive a phone call, sometimes computer-generated, advising him or her that they have won a trip, vacation or other sort of prize from Air Canada, or another well-known company. The individual is then asked to provide a credit card number and/or personal information. THIS IS A SCAM as Air Canada does not engage in phone promotions.
These incidents should be reported to the Canadian Anti-Fraud Centre. To reach them or learn more:
There currently is a phishing scam affecting Canadians to obtain Aeroplan numbers and password.
If you receive an email claiming to be from Air Canada or Aeroplan that you believe to be fraudulent, do not respond and do not click on any links or open attachments contained within the email.
Report suspicious email scams to the RCMP Canadian Anti-Fraud Call Centre 1-888-495-8501 and/or send an email to them at: firstname.lastname@example.org .
Additional useful information is available on the RCMP site:
Notify Aeroplan by calling: 1-800-361-5373 and delete the email afterwards. Note that if the email is deleted without clicking on any links, there is absolutely no risk to your Aeroplan account.