What's New!

Air Canada now offers the MasterCard SecureCode service

Starting in March 2006, Air Canada will enable the MasterCard SecureCode
service. This service confirms a cardholder's authenticity in real time, making
online shopping safer than ever for MasterCard cardholders. If your Card
issuer participates in MasterCard SecureCode, you will be required to authenticate
your credit card by providing a password during your next online purchase.

How does MasterCard SecureCode work?
When making a purchase on aircanada.com, you will be prompted by your financial institution to enter your secret SecureCode password.  When you correctly enter this code during a purchase, you confirm that you are the authorized cardholder and your purchase is then completed. If an incorrect SecureCode is entered, the purchase will not be completed. Even if someone knows your credit or debit card number, the purchase cannot be completed without your SecureCode at a participating merchant.

How much does MasterCard SecureCode cost?
Nothing. SecureCode is absolutely FREE to MasterCard cardholders.

Will I need to get a new card to use MasterCard SecureCode?
You will be able to use any of your existing MasterCard credit cards, as long as the cards are from a participating financial institution.

What happens when I use my SecureCode at aircanada.com?
When you make a purchase at aircanada.com and enter your registered MasterCard payment details, you will automatically be prompted by your financial institution to enter your SecureCode. After reviewing the details of your purchase and confirming that your Personal Greeting is correct, simply type in your SecureCode to complete your purchase.

What is a Personal Greeting?
The Personal Greeting is a message that you create during sign-up. Each time you make an online purchase at a participating merchant, you will be prompted to enter your SecureCode. At this time, you'll see your Personal Greeting and other purchase details. The Personal Greeting is your assurance that you are communicating with your financial institution.

How do I sign up my MasterCard?
Contact your financial institution by calling the Customer Service phone number on the back of your card and verify if the MasterCard SecureCode service is offered. Alternatively, if your card participates in MasterCard SecureCode service, you can also register your card during your next online purchase.

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