The following information provides answers to the most commonly asked refund-related questions.

For how long is my ticket valid?

The majority of tickets are valid for one year from date of original issue. Please verify the validity of your ticket with your travel agent or at an Air Canada ticket office.

Can I give my ticket to someone else?

Tickets are non-transferable and can only be used by the person whose name appears on the ticket.

Is my ticket refundable?

You should always be aware, at the time of purchase, if your ticket is refundable and under what conditions. Many tickets (e.g. many promotional or seat sale tickets) are non-refundable, while others may be subject to a refund penalty which limits their refundable value. In most cases, the words “non-refundable” or “non-ref” are clearly printed on the ticket and ticket receipt.

In the case of a refundable ticket, only the unused portion of the ticket is refundable.

How can I obtain a refund for the unused portion of my refundable ticket?

It is important to always present your refund request via the original point of purchase:

• The travel agency which issued your ticket will process refunds for refundable paper and electronic tickets
• If your ticket was purchased at aircanada.com, you can Cancel a Booking Online and obtain a refund, if applicable
• Agents at Air Canada airport or city sales offices can process refunds on all refundable tickets

If your travel has not commenced, contact your travel agent or Air Canada Reservations for assistance.

Note: Air Canada is required to process refunds to the original form of payment.

How can I find out about the status of a ticket refund request?

The following contact information is to be used only to enquire about the status of an existing ticket refund request:

• Telephone number: (204) 941 2851,
• Fax number: (204) 941 2789 or
• E-mail address: refundservices@aircanada.ca.

Always include your 13-digit ticket number (beginning with 014) and return mailing address with your request for information.

Where may I forward a comment or complaint on a past travel experience?

Please Email us if you’d like to forward a comment or make a complaint on a past travel experience.

How else may I contact Air Canada for other travel-related issues?

Go to the Customer Care page for detailed information on how to reach Air Canada for all your travel-related issues and questions.