aircanada.com - Customer Care - Travel vouchers or MCOs (Miscellaneous Charge Orders)
Electronic Vouchers (EMCO's) or Paper Vouchers (MCO's)

How do I redeem my travel voucher?

If you have an Electronic MCO (EMCO):

  • Option 1: Redeem your EMCO online (recommended):
    • Complete the EMCO/TRAVEL VOUCHER REQUEST FORM once travel has been completed (the process applies to past travel only).
    • The refund will be processed to the original form of payment of the ticket.
    • Please allow a minimum of 10 business days for your request to be processed.
  • Option 2: Redeem your EMCO via email or mail:
    • You may also choose to forward your original EMCO/travel voucher and itinerary/receipt of the new ticket purchased to Air Canada Refund Services by email or mail (details below).
    • Please note, however, that it will take longer to process your refund and you are nonetheless required to provide all of the information requested on the form.
      Email:
      refundservices@aircanada.ca

      Mail:
      Air Canada Refund Services - 859
      P.O. Box 6475
      Winnipeg, MB
      R3C 3V2
  • Option 3: Redeem your EMCO when booking with our Reservations Call Center:
    • Simply provide the EMCO voucher number to the agent at the time of booking

If you have a paper Voucher (MCO):

  • Redeem your Voucher via mail:
    • Paper Vouchers (MCO's) cannot be redeemed online.
    • If you have a paper voucher beginning with the numbers 01440, please send your paper voucher and the new ticket purchased (either the e-ticket itinerary/receipt or the original ticket in the case of a paper ticket) to the following address:
      Mail:
      Air Canada Refund Services - 859
      PO BOX 6475
      Winnipeg, MB
      R3C 3V2