Electronic and paper travel vouchers
(e-MCOs and MCOs)

Which type of voucher do you have?

Electronic travel vouchers (e-MCOs) are issued in the form of a letter. Within the letter is your 13-digit e-MCO number.

A paper travel voucher is also called a Miscellaneous Charges Order (MCO). Paper travel voucher numbers always start with 014 40, followed by 8 other numbers.

Here is an example of a paper voucher.

If you have an Electronic Travel Voucher (e-MCO)

There are three ways to redeem it:

  • Option 1: For faster credit, redeem your e-MCO when you complete your booking with Air Canada Reservations or at an Air Canada staffed airport:
    • Simply provide the e-MCO voucher number to the agent at the time of booking.

  • Option 2: Redeem your e-MCO online:
    • Once travel has been completed, fill out the EMCO/TRAVEL VOUCHER REQUEST FORM.
    • The refund will be processed to the original form of payment of the ticket.
    • Please allow ten (10) business days for your request to be processed.

  • Option 3: Redeem your e-MCO via email or mail:
    • Forward your original e-MCO/travel voucher and itinerary/receipt of the new ticket purchased to Air Canada Refund Services:

      By email:
      refundservices@aircanada.ca

      By mail:
      Air Canada Refund Services - 859
      P.O. Box 6475
      Winnipeg, MB
      Canada
      R3C 3V2

    • Please note, however, that it may take longer to process your refund and you are nonetheless required to provide all of the information requested on the online form.

If you have a Paper Travel Voucher (MCO)

There are two ways to redeem it:

  • Option 1: Redeem your paper voucher when making your new booking directly with your travel agent or at any Air Canada staffed airport.

  • Option 2: Apply the credit for a new online booking from the comfort of your own home:
    • Book and pay for your reservation online. Then, mail the electronic ticket/receipt along with your original travel voucher (MCO) to Air Canada's Refund Department upon completion of all travel.
    • By Mail:
      Air Canada Refund Services
      P.O. Box 6475
      Winnipeg, MB
      Canada
      R3C 3V2
    • By Courier Service (e.g. FedEx, UPS):
      Air Canada Refund Services
      355 Portage Avenue
      Winnipeg, MB,
      Canada
      R3B 2C3
  • You can request your refund only upon completion of travel.
  • The amount of the voucher will be credited back to the new ticket’s original form of payment.

Frequently Asked Questions:

Can I use my voucher at a travel agency?

Yes. Travel agents are aware of the procedures to process your voucher.

I received a MCO in another country and it is in a foreign currency. How can I apply the value of this amount towards my next booking?

Simply book your trip online. After you come back from your trip, complete the EMCO/TRAVEL VOUCHER REQUEST FORM. Refund Services will apply the value of your voucher towards the price of your ticket. Please note that you cannot exchange this value for cash.

Am I able to sign over my MCO to another person for them to use?

Yes. There are three ways to sign over an MCO voucher to another person:

Online:
After travel has been completed, fill out the EMCO/TRAVEL VOUCHER REQUEST FORM and check the box indicating that you authorize another person to use your EMCO voucher.

Email or mail:
Along with all other required information, send us a signed letter of consent on which you indicate the full name of the person to whom you wish to sign over your MCO. Remember to include the itinerary-receipt of the person who will be benefiting from your MCO refund. Naturally, youll be doing this after travel has been completed.

At the airport:
You and the person to whom you wish to sign over your MCO can go together to the airport and purchase a ticket at any Air Canada counter. Dont forget to bring your voucher and make sure both of you are carrying valid ID.