Frequently Asked Questions

This document provides answers to the questions you are most likely to have about the Air Canada Corporate Rewards program. However, if we have not answered your question or if you would like to make a comment, please send an email to corporaterewards@aircanada.ca.

Rewards

How will fare discounts be sent after the company reaches a revenue threshold?
Once you start booking, the fare displayed on the shopping page will include the discount. Furthermore, any applicable product offered under the Air Canada Corporate Rewards program will automatically display when shopping.
How does my company take advantage of discounted and complimentary flight options?
At the time of booking, the offer will automatically be displayed on the travel options page.

Note: The discount or complimentary flight option will appear as Included and/or inclusive of discount.
How can I take advantage of discounted and complimentary Maple LeafTM Club membership?
Once your company is enrolled in the program visit www.airclublounge.com and fill out the requested information, using your Account Number and the promotional code for the complimentary Maple LeafTM Club membership.
What is the process to request earned eUpgrade Credits?
You must send an email to eupgraderequest@aircanada.ca with the following information:
  • Company name and Account Number
  • Employee's Aeroplan Number, employee's name and the number of credits to be added to employee's eUpgrade account
  • Employee's email address to confirm the deposit
Note: As any registered employee of the company can use the accrued rewards, the earned eUpgrade credits can be divided among them.
How long will it take for the eUpgrade Credits to be deposited in the employee's eUpgrade account?
Please allow 5 business days for the request to be processed.
Once my company has enrolled, how will notifications about Air Canada Corporate Rewards offers be sent?
When a company reaches a revenue threshold, the company's Program Administrator and Corporate Officer will receive an email notification with details of the offer and redemption instructions.
Who in my company can use the accrued rewards?
Any registered employee.

Online tool

How do I sign in?
Once your company is enrolled, follow these steps to access the Air Canada Corporate Rewards online tool:
  • Go to aircanada.com
  • Click on the Business tab on the homepage
  • Enter your username (your email address) and password
  • Click on the red arrow to sign in
Refer to p. 4 of the User Manual for more details.
What are the different user roles regarding the online tool?
There are 3 possible roles an employee may fall under depending on the use that he/she will make of the online tool:
  • Program Administrator
  • Travel Arranger
  • Traveller
To learn more about these roles and their functions, please refer to p. 3 of the User Manual.

Program Administrator

What are the functions of a Program Administrator?
The Program Administrator is the company's designated employee responsible for managing the corporate account and kept informed of important information and updates. Refer to p. 3 of the User Manual for more details about the responsibilities of this role.
Can there be more than one Program Administrator?
Yes. The Program Administrator identified during the enrollment process can add other administrators by checking the "Admin" box next to the user he/she would like to add.
Can the Program Administrator be changed?
Yes. In order to assign someone the role of a Program Administrator, the actual Program Administrator must log in to the online tool and check mark the "Admin" box next to the appropriate user and save.

Note: In the case where the Program Administrator left the company, the Corporate Officer must send an email to corporaterewards@aircanada.ca including the full name and email address of the new designated Program Administrator who will be in charge of the corporate account in the program.
Can the Program Administrator book a flight on behalf of others?
Yes. The Program Administrator can book travels for others by having a Travel Arranger profile set up. Refer to p. 3 of the User Manual for more details.

USER MANAGEMENT

Do all employees have to be registered users?
Yes. Before making travel arrangements for an employee, he/she will first have to be added as a registered user.

Note: User management functions can only be performed by someone with an administrator role.
How do I add an employee to book travel on his behalf?
Once in the Admin section, click on Create New User, fill out the form and save. Refer to p. 7 of the User Manual for more details.
Can I register more than one employee using the same email address?
No. A unique email address must be entered for every employee, since it will serve as their user name and be used as their website login.
How do I grant a user access to the online tool so he can be a Traveller and book travel for himself?
Once in the Admin section, click on User Management then click on Send Password next to the appropriate user. Refer to p. 8 of the User Manual for more details.
What should I do if I registered a user with an incorrect email address?
You should update his/her user information with the correct email address by accessing the Admin section and clicking on the appropriate username.
What is the disabled functionality for?
This function allows you to disable a user registered in the program so he/she will no longer be able to login and access the online tool.
What are the steps required to set up a user as a Travel Arranger?
Once in the Admin section, click on User Management then click on Create Travel Arranger next to the appropriate user. You must check mark the employees the Travel Arranger will be making bookings for or check mark the select all option box. Refer to p. 9 of the User Manual for more details.

Note: If you are updating your own profile, you must logout and login again so that the update becomes effective.
Can a personal profile for another user be created by someone else?
A personal profile can only be created and accessed by the user.

ACCOUNT INFORMATION

Where can I find the account information?
User with Administrator role must click on the Admin link on the homepage and on the Account information. Please refer to p. 10 of the User Manual, for complete details.

REPORTING

How do I run reports for my company?
The Program Administrator can run reports for all air and car bookings by accessing the Admin section and clicking on Usage Reports. Please refer to p. 11 of the User Manual.

Individual settings

How do I create and modify my profile?
You can create and modify your individual profile by clicking on My Profile at the top right of the homepage. Please refer to p. 17 of the User Manual.
Can I change the password I received automatically by email?
Yes. You can change your password as many times as you want by clicking on Change Password at the top right of the homepage. Please refer to p. 17 of the User Manual.
How do I create custom locations?
You can customize the locations of your departure and arrival cities by clicking on Custom Locations at the top right of the homepage. Please refer to p. 18 of the User Manual.

Bookings

How do I make a flight booking?
On the homepage of the Air Canada Corporate Rewards online tool, enter your search parameters to start booking. Refer to p. 13 of the User Manual for more details.
As a Travel Arranger, how do I make a booking on behalf of other Travellers?
Before starting to arrange travel for someone else, you must click on Travel Arrangers, located at the top of the homepage, and then click on the Login link next to the appropriate employee to make bookings on his/her behalf. Refer to p. 12 of the User Manual for more details.
Is it possible to make a booking for more than one passenger at the same time?
Yes. Once you start booking, you can select the number of passengers you would like to arrange travel for in the search parameters. You can select a maximum of 9 passengers for the same booking.
After a booking is created, who receives the email itinerary receipt?
At the last step of the booking process, you will add the email addresses of the people who will need to receive the itinerary of the trip.
Can a booking made via the Air Canada Corporate Rewards online tool be retrieved on aircanada.com?
No. It can only be retrieved via the Air Canada Corporate Rewards online tool.
How do I make car booking?
You can make car bookings by clicking on the Cars tab from the homepage and by entering your search parameters. Please refer to p. 15 of the User Manual.
Is it possible to view and modify bookings once they are done?
Yes. You can always view and modify your bookings by clicking on My Bookings from the homepage. Refer to p. 16 of the User Manual for more details.

ELIGIBLE FARES

What type of fares are available via the Air Canada Corporate Rewards online tool?
All Air Canada fares are available via the Air Canada Corporate Rewards online tool.
Can promotional discount codes be applied using the Air Canada Corporate Rewards online tool?
Yes. Enter the promotional code in the promotional code box on the shopping page. Fares will be shown with appropriate discounts.
Can bookings made outside of the Air Canada Corporate Rewards online tool be included for reward tracking?
No. Only bookings made via the Air Canada Corporate Rewards online tool are tracked for rewards based on companies' revenue threshold achievement.

FLIGHT PASS

Can Flight Passes be purchased via the Air Canada Corporate Rewards online tool?
No. Flight Passes can only be purchased via aircanada.com/flightpasses. A direct access to the Flight Passes platform is provided on the homepage of the Air Canada Corporate Rewards online tool.
Can Flight Pass credits be booked via the Air Canada Corporate Rewards online tool?
Yes. You can use the Air Canada Corporate Rewards online tool to book flight credits.
Will the Flight Pass revenue be tracked for revenue thresholds?
Yes. Flight Passes that have been purchased AFTER enrollment in the program are eligible for revenue tracking. To associate the Flight Pass with the client account for tracking, make sure to add the Air Canada Corporate Rewards Account Number under the client identifier field during the Flight Pass purchase.

Note: Flight Passes that were purchased PRIOR to enrollment are not eligible for revenue tracking. You can still access your Flight Pass via the Air Canada Corporate Rewards online tool and make a booking using your credits.
Can the Air Canada Corporate Rewards Account Number be added after the Flight Pass purchase if I forgot to add it in the purchase process?
Yes. It can be added after a Flight Pass purchase. However, if it has been more than one week since the date of purchase, please send an email to corporaterewards@aircanada.ca.
How long will it take for the Flight Pass revenue to be associated with the Air Canada Corporate Rewards account?
The revenue will be added to the Air Canada Corporate Rewards account within 15 business days from the date of purchase.

Support

Is there a technical support line for the Air Canada Corporate Rewards program?
Yes. Companies can access technical support through a dedicated line at 1 888 335-4189 from 6 a.m. to 2 a.m., 7 days a week or by email at corporaterewards@aircanada.ca.