Contact Information

Accounting Support

Receipt Requests

For past travel requests such as ticket receipts, confirmations including proof of travel/flight cancellations and charge inquiries; simply go to the Receipt Request application and your request will be answered in approximately 5-12 business days.

Please ensure a charge query is for an actual charge and not a hold on funds.  A hold on funds is done to ensure adequate funds are on hand prior to processing and is not an actual charge.

Credit Card authorization reversal requests

If customers credit card “open to buy” limit has been impacted due to multiple purchase attempts or if an authorization reversal is urgently required, please contact (confidential):  Sharon.luchuck@aircanada.ca **NB: Please provide tokenized CC#, (or first 6 and last 4 digits), $ amount, date and  contact phone#.

 

Refunds

Refunds Past Travel

To request a Refund for ticket that you are unable to process; simply go to the Ticket Refund Application

Past Travel Ticket Refund Application

Refund Services

Air Canada
Refund Services
P.O. Box 6475
Winnipeg, MB.
R3C 3V2

Refunds Future Travel

Please contact the merchant who sold the ticket. If unable to process, call Air Canada Customer Service at 1 888 247 2262.

Commission Inquiry

Please send an email to agencyweb@aircanada.ca

Debit Memos

Debit memos must be disputed through BSP/ARC

For any other queries, please send an email to salesaudit.verificationventes@aircanada.ca.

Air Canada
Sales Audit
P.O. Box 1979
Winnipeg, MB.
R3C 3R3

Airport Service Information

Contact your Air Canada Help Desk for assistance

Bereavement Policy

BSP Canada

Cash Reward/Commission

Customer Relations

Prior to travel

Contact the Air Canada Help Desk.

Past travel

To make an inquiry regarding past travel, please click on assistance

Name Corrections

  • Contact your Air Canada Help Desk for assistance
  • Can be made within 72 hours of departure
  • Review Selling Air Canada online FAQ

Passenger Sales Contacts

Western Canada:
BC, Manitoba, Alberta, Saskatchewan
Fax: (604) 270-5790
Fax: (416) 263-5556
Prairies Fax: (416) 263-5556
Ontario Fax: (416) 263-5556
Ottawa and Quebec Fax: (514) 422-0208
Toll Free Fax: 1 (888) 665-1717
Atlantic Canada Toll Free Fax: 1 (888) 665-1717

Password Reset

Reset of revoked website password

Contact your agency Master User. Master Users and agencies not using the Master User functionality must contact:

Technical Support Desk: 1-888-247-2262

Registration Assistance

For initial registration only email: agencyweb@aircanada.ca

Schedule Change Policy

  • Contact your Air Canada Help Desk.
  • Review CIC*170/61

Special Services Information (ie. WCHR)

Tax Exempt Bookings

GST, HST and QST exempt passengers as well as continuous journey itineraries

Web Technical Support

For technical support and navigational assistance with all web booking, including Flight Passes:

Tel: 1-888-247-2262

Web Link

To request a web link

E-mail: agencyweb@aircanada.ca

Other

Other Air Canada Contact Information*

*External sites. Clicking on the link will open a new window.