aircanada.com - About Air Canada - Official Languages

Official Languages
A Word from Air Canada's CEO

At Air Canada, we strive to make every customer feel valued by offering them service in the language of their choice.

Connecting Canada and the World - As Canada's airline, we recognize that Air Canada's ability to succeed is determined by its capacity to communicate with and serve its customers in English and French. In North America, we are the only airline that can pride itself on offering service to its customers in both English and French not only because we represent Canada but also because doing so simply makes good business sense.

Over the past decade, Air Canada has worked hard to better serve Canadians in the official language of their choice. Our commitment to continue doing so is unwavering and is fundamental to Air Canada's core value of making every customer feel valued.

English or French - it's the customer's choice!

Montie Brewer

 


A message from Air Canadas champion of Official Languages

"Serving our customers in the language of their choice is as simple as saying 'Hello, Bonjour'," said Duncan Dee, Executive Vice President for Customer Experience, "We are committed to offering our customers the same service we would want for ourselves - the ability to be served in the language of our choice.

Download the Linguistic Action Plan
(531 KB - linguistic-action-plan.pdf - February, 2007)